Bank Transfer Payment Details
Details of callout and labour prices are given over the phone.
Please note that should you cancel after arranging an appointment there will be a cancellation fee charged for an emergency callout.
Account Name: Martyn Bevan
Account Number: 76454444
Sort code: 040075
Important: This must be paid before an electrician can attend
**Please note this does not include materials/parking charges; these will be charged seperately**
(Excludes Bank Holidays)
24 / 7 Call Out Dial:
07463916335
On Call 24 Hours 7 Days A Week At Unbeatable Prices!
Reasons For Payment Before Attendance
Unfortunately after trading for a number of years without charging a callout charge we had to make the decision where we take payment in advance for emergency callouts.
In the past we did not charge a callout and would quote a fee of the cost for up to the first hour on site. However during 2018 we started to inform customers that for an out of hours appointment if they should cancel before the electrician arrived there would be a cancellation charge for this appointment slot. The reason being is that:
The electrician has agreed to work out of hours instead of spending time there family
The electrician may have got out of bed during the middle of the night to attend to the callout
The electrician has loaded his tools into the van to attend to your appointment
The electrician has spent time packing up what they are doing and driving to your address
The electrician has had to give a later ETA to other customers as they have arranged to attend to you, meaning the loss of other works as other customers may not wait for an emergency electrician
Further costs which an electrician has to cover before attending to a customers callout are as follows:
Fuel costs, Tyre costs, Vehicle servicing, Vehicle insurances, Wear and tear to vehicle - all has to be paid on a vehicle before attending to your job (Electrician could have driven for 25 minutes to a job and at 5 minutes away the customer decides to cancel)
Not only does an electrician have to pay public liability insurance and professional indemnity insurance, he also has to pay for his tools, callibration of his tools, training to keep up to date with regulations, spend time collecting materials from wholesalers, mobile phone costs, advertising costs, washing powder to wash there work clothes seperately from ones other clothing, etc the list goes on.
This change is due to a very small minority of customers who cannot understand that when they call out an electrician at 7/8pm or on a weekend that they do not have to pay the electrician a cancellation fee where they have cancelled whilst he is on route to there property. Even though on every occasion they would have been informed over the phone and with a text message that a cancellation fee would be charged if the customer cancelled whilst the electrician on route some cannot understand this.
I do wonder whether they would expect to order a pizza and then call up 20 minutes later whilst the pizza is out for delivery and try to cancel the order.
Since trading for the past 8 years we have managed to keep the callout costs low and very similar throughout the years and still endeavour to keep this the same low cost which is very competitive with other local companies. Although we have opted to take a non-refundable callout fee up front so that the electricians time is not wasted it makes it clear to the customer that they cannot waste the electricians time and livelihood.
Most places now will not accept an order without payment first, a customer would not expect to order something online and then change there mind whilst it was being sent via courier. The customer would have to pay the costs to return the item, although this example cannot really compare as these callouts are emergencies so the electrician tries his best to get there as soon as possible as any other emergency service would do so.
Please note we do not give free quotes, we charge for our time on site if a site visit is needed, we charge a cancellation fee if an out of hours appointment is booked in and then cancelled. Parking charges also apply. Payment for works is due on completion and an invoice will not be left on site for you to make payment for if and when you feel like it.
We carry out works independently and get the job completed.
We carry out works independently and get the job completed.
